Reasons Edukate Emails Fail
Email address is invalid
Edukate servers are not whitelisted
Employee no longer active
Employee opted out of emails
Fixing Invalid Emails
Click Employees from the Administrator Dashboard toolbar
Select the Inactive tab
Find the employee whose email failed
Edit their information
If employees opt out of communications, they will no longer receive emails.
If they opt-out before they accept the invitation to join Edukate, they will They will be moved to Inactive
If an employee previously had access you can reinstate them.
Select employee's name under Inactive
Select OK to confirm