Reasons Edukate Emails Fail
Email address is invalid
Email bounced
Edukate servers are not whitelisted
Employee no longer active
Employee opted out of emails
Fixing Invalid Emails
Click Employees from the Administrator Dashboard toolbar
Select the Inactive tab
Find the employee whose email failed
Edit their information
Select Save
Opted-Out Employees
If employees opt out of communications, they will no longer receive emails.
If they opt-out before they accept the invitation to join Edukate, they will They will be moved to Inactive
Reactivate Employees
If an employee previously had access you can reinstate them.
Select employee's name under Inactive
Click Reinstate
Select OK to confirm