Reasons Edukate Emails Fail
- Email address is invalid
- Email bounced
- Edukate servers are not whitelisted
- Employee no longer active
- Employee opted out of emails
Fixing Invalid Emails
- Click Employees from the Administrator Dashboard toolbar
- Select the Inactive tab
- Find the employee whose email failed
- Edit their information
- Select Save
Opted-Out Employees
If employees opt out of communications, they will no longer receive emails.
If they opt-out before they accept the invitation to join Edukate, they will They will be moved to Inactive
Reactivate Employees
If an employee previously had access you can reinstate them.
- Select employee's name under Inactive
- Click Reinstate
- Select OK to confirm